We're here to help you with any question you may have about the American Cancer Society Sole Burner 5k Walk Run event. Below are answers to some of the most frequently asked questions about our event. If you are experiencing online difficulties or have a question that is not answered here, please call our 24/7 help line at 1-800-227-2345.

Event FAQs »   I   Technical FAQs »

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EVENT FAQs

What happens with the money raised from the American Cancer Society Sole Burner 5k Walk Run event?
Funds raised through American Cancer Society Sole Burner 5k Walk Run event support the American Cancer Society's fight to end cancer. Specifically, these dollars are used to make a difference in the following ways:

  • Helping people take steps to reduce their risk of cancer or find it early when it is most treatable
  • Investing in research to find, prevent, treat, and cure the disease
  • Providing free information and services to help people facing cancer today - when and where they need it - including transportation, lodging, wigs, support programs, and more

For more details, please visit How Donations Save Lives.

Can we join and participate as a team?
Absolutely! You may register as either an individual or get together a group of individuals and join as a team.

I registered as an individual participant and would like to be part of a team, how do I become a team member?
Sole Burner of Appleton staff needs to make this change for you. Please email soleburnerappleton@cancer.org and let us know what team you would like to join.

Is there a registration fee or fundraising minimum?

  • Registration fee – (thru May 6) Adults: $30.00  Youth: $15.00

  May 7-12 Adults: $35   Youth: $15.00

  • Suggested Fundraising Minimum - $100.00

Is my registration fee tax deductible?
Yes, tax deductible to the full extent of the law. When you register online you will receive a confirmation e-mail that serves as your receipt for tax purposes. When registering by mail or in person, your cancelled check serves as your receipt. For cash, a receipt can be given.

When is the Sole Burner office open?

 April 4,11,18,25, May 2

7AM-2PM

 

 

 April 5,12,19,26, May 3

May 7,8, 9, 10

11AM-5PM

 

CAN I BRING MY DOG/PET?

NO.  The American Cancer Society prohibits them at events for safety reasons. Only verified service animals are allowed. Thank you for understanding!


CAN I BRING A STROLLER, WAGON, SCOOTER OR ROLLERBLADES?

Strollers and wagons are fine to bring, just please make sure you line up with the walkers, or if you plan to run with a jogging stroller, start at the back of the running group.  Scooters (motorized or not), and rollerblades are not allowed.

 

WHEN DOES ONLINE REGISTRATION CLOSE?

Online registration will close at NOON pm on May 10th. You will still be able to make/receive donations via the website, but the site will no longer accept event registrations.  After that time, you will need to register in person during office hours at the Sole Burner Office (2616 S. Oneida St., Appleton), May 11th at Packet Pickup Night, or the morning of the event.  Registration on event morning is at 7:30am.

 

HOW DO I GET MY T-SHIRT?

  • We have 3 convenient ways for you to pick up your T-shirts:
    •  During office hours at the Sole Burner Office (2616 Oneida St, Appleton)
    • May 11th, 2:00 p.m. – 7:00 p.m. at Packet Pickup Night, located at the City Center Plaza, Appleton
    • May 12th at City Park beginning at 7:00 a.m.

 

TIMING

All registered RUNNERS will have a chip timing device which will already be attached to their bib. This bib and tag are specifically assigned to you. The bib must be pinned in all 4 corners and should remain unwrinkled and uncovered. After you complete the course race results will be available via results kiosks; type in your identifying bib number and your time will be displayed. You can also find a list of the results and a video of the finish line at www.soleburner.org.

All registered WALKERS will receive a bib without a timing chip and will be SELF-TIMED. If you are walking but would like to be timed please register as a runner and start in the back of the running group.  All day of registrations will be handled electronically via kiosks under the main event tent. If you plan to register the morning of the event, please make sure you allow enough time as there will likely be a wait.

 

HOW DO I TURN IN MY PLEDGES?

  • During office hours at the Sole Burner Office (2616 Oneida St, Appleton)
  • May 11th, 2:00 p.m. – 7:00 p.m. at Packet Pickup Night, located at the City Center Plaza, Appleton
  • At the event beginning at 7:30 a.m. in the registration tent
  •  Mail to:

American Cancer Society

Attn: Sole Burner Appleton

2100 Riverside Dr. Ste 201

Green Bay, WI 54301

  • Please make checks payable to American Cancer Society and convert all cash into a cashier’s check or money order.

 

If I make a donation online using my credit card, will I receive a receipt for my tax records?
Yes. After submitting your online donation you will be directed to a confirmation page that can be printed for your tax records. In addition, an email will be sent to the email address you provided at the time you made the donation that includes a receipt that can be printed for your records. Both the confirmation page and the email receipt will provide you with the value of your contribution that is tax deductible to the fullest extent of the law.

If I mail in my donation, will I receive a receipt for my tax records?
Yes. The American Cancer society will mail a letter, along with a receipt for tax records, approximately six weeks after they receive the donation. The receipt will provide the donor with the value of your contribution that is tax deductible to the fullest extent of the law.

 

SURVIVORS

If you have ever heard the words "You have cancer" then you are a survivor and you are a representation of hope for a cure! All registered survivors will receive a FREE gift if they stop by the Survivor tent.

 

TEAM PHOTOS

Scheduled team photos will take place behind the registration tent near Batemen and North St.  Teams will have the opportunity to schedule a team photo beginning April 4th at 7:00 a.m. by calling the Sole Burner Appleton office at  920-739-1201.

 

KIDS’ FUN RUN

  • The Kids Fun Run races will begin at 8:15 a.m. This is a non-competitive run for children aged 12 and under.  Registration cost is $15, which includes event T-shirt and goodie bag.
  • There is a 1K Fun Run and a 1 Mile Fun Run
  • Kids will start at the corner of Drew and North St. and run the parameter of City Park.
  • Parents are welcome to run with their kids at no additional cost.

 

RACE DAY INSTRUCTIONS, May 12th:

  • Remind team members that the walk/run begins promptly at 9:00 a.m. They should arrive early to avoid traffic and crowd delays; we recommend arriving no later than 8:00 a.m. Registration begins at 7:30 a.m.
  • Remind team members to bring their pledge sheets and pledge money to the registration tent before the event begins.
  • Don’t forget to bring $10 to dedicate your Run or Walk with an “In Memory” or “In Honor” of tribute star at the Stars of the Sole Banner for a loved one touched by cancer.
  • Wish the team good luck! HAVE FUN!!

 

AFTER THE EVENT:

  • Continue to collect donations J. Team members can mail post event pledges to the American Cancer Society, 2100 Riverside Dr. Suite 201, Green Bay, WI 54301. ATTN: Sole Burner Appleton/Team Name/Your Name
  • Attend the Sole Burner Walk/Run Recognition Celebration with your team members.  Details on location and date to be announced after the event. 
  • Give yourself and your team a huge pat on the back! You helped save more lives against cancer. 

 

Need more information?
Please contact Cindy Sommer at 920.321.1368 or email at soleburnerappleton@cancer.org.

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TECHNICAL FAQs

How do I sign up online?
We make it quick and easy for you to sign up and raise money online. Simply click Get Involved and then select Sign Up to form a new team or join an existing team. From there, follow a few easy steps to complete the process. If you have further questions about signing up, call our 24/7 help line at 1-800-227-2345. View our step-by-step guide for signing up online »

What is Society Account?
On November 19, 2014, the American Cancer Society account login process was upgraded. This update ensures proper security and a consistent experience across all American Cancer Society applications. Now you can login using your preferred social account login credentials or your email address. Additionally, you will be recognized at all of our event sites, so there will be no need for multiple user names and passwords.

The American Cancer Society will require you to make this change during THIS event season, so please take a few moments to update your account.

What if I registered using multiple email addresses in the past?
Use the most recent email address with which you registered. After this upgrade, you won’t have to remember multiple email addresses if you participate in a variety of American Cancer Society events. Once you’ve updated your account and created a new password, you’ll be able to access any of our event or program sites using your newly created American Cancer Society account login information.

What should I do if I can’t login or have questions about this process?
Feel free to call our web site support desk at 877-957-7848. We’re always ready to assist you with any question you might have.

What happens after I sign up online?
Signing up online gives you immediate access to your Fundraising Dashboard, an online tool that makes it easy to send emails to multiple friends and family members to ask for their support. When you send emails through the Fundraising Dashboard, your donors will receive a link to your personal fundraising page so they can make quick and secure online donations. You can also use your Fundraising Dashboard to track online and offline (cash and check) donations, and to send thank you emails. To learn more about your Fundraising Dashboard, view our participant experience guide.

What is a personal page?
A personal page is an online promotional tool for your use when asking your friends and family to join your team or sponsor you. Your personal page will allow your donors to make safe, secure online donations directly to the American Cancer Society of your behalf. Once you sign up for an event online, by default, you will have a personal page created for you. You have the option of personalizing this page through your Fundraising Dashboard with a picture and your reason to participate in the American Cancer Society Sole Burner 5k Walk Run event.

My personal page already has default content in it. Do I have to change it?
No, but we recommend you do. A compelling personal page will help boost your fundraising results (and isn't everything better when it's personalized?). A compelling personal page will attract and engage supporters, so it's best if you tell your story. Emails you send through the your Fundraising Dashboard will link people to your personal page, so be sure your page reflects your personal words and photos and is an expression of your commitment to the cause.

Can I set a personal fundraising goal?
We definitely encourage you to set a personal fundraising goal and the fundraising tools we provide you will help you meet or exceed it! The donations you raise can be for any amount.

How do I use my user name and password?
Log in with your user name and password by clicking the Log In button at the top right of the page. If you have visited the site before, your computer may have a “cookie“ saved and will recognize you and log you in automatically. A “cookie” is a small piece of information a Web site leaves on a visitor's computer when the visitor is browsing the site. Cookies remember information about a visitor for use at a later time. Logging in provides access to the Fundraising Dashboard, your personal page, your team's information, and online tools to encourage your friends and family to support you.

What if I've forgotten my user name and/or password?
Remember that your user name and password are case-sensitive. If you need assistance retrieving your user name and password, you can request an email containing your login information.

How do I change my user name and/or password?
Log in to the Fundraising Dashboard using your user name and password. In the Fundraising Tools section look for the Profile link, click on it, and you will be able to change your contact information, email address, user name, and password. All changes will be made to your account immediately. There is no need to log in again.

Is my information secure?
The American Cancer Society makes every effort to protect your personal information. We use industry-standard Secure Sockets Layer (SSL) encryption techniques to ensure that your credit card information, passwords, and personal information travel securely over the Internet. There is also an encryption engine on our database server that securely stores your data.

How is credit card information handled?
Credit card information is not stored in our database. During the donation process, we send donor credit card information to an online processing terminal using a secure connection. The information passed back is an approval or denial of the credit card donation.

How do I unsubscribe from emails?
Toward the bottom of each email message, there is a link that states "Click Here to Unsubscribe from This Email Message." Click the link and follow the instructions to unsubscribe. Please remember that the emails we send you are related to your event and often contain helpful updates. Unsubscribing might cause you to miss out on important information.

What if I accidentally unsubscribed and want to re-subscribe?
No problem. Simply log in using your user name and password, and then click My Profile. You can then update your email preferences to ensure you receive important event emails.

How do I ask people to support my effort?
Our easy-to-use online fundraising tool allows you to safely and securely upload email addresses of friends and family into your event address book. By using our email templates, or by creating your own, you can ask everyone you know to join you as a participant or support you with a donation.

How do I change my personal fundraising goal?
Log in to the Fundraising Dashboard using your user name and password. From the My Progress section, you can modify your personal fundraising goal. Simply click Edit Goal, enter your new goal, and submit the changes.

How do I change my team name or team goal?
Only the team captain has the ability to change the team name or team goal. The team captain will need to log in to the Fundraising Dashboard, click the My Team tab and then select View/Edit under to update the team name and goal.

How can I see who has donated to me?
Log in to the Fundraising Dashboard using your user name and password. From the My Donations section, you can view your donor list and the amounts donated.

How can I see who is on my team?
Log in to the Fundraising Dashboard using your user name and password and then click on the My Team tab. This will allow you to view your team roster and the amounts raised by each team member.

What is the difference between making my personal page private or public?
By default, a personal page is public, meaning your name will appear on the participant search list, and anyone visiting the site will be able to support your fundraising efforts. Setting your personal page to "private" via the tools in your Fundraising Dashboard may hinder your fundraising efforts, because your name will not appear in the participant search list and only people who have a direct link to your page will be able to support you.

When I click a link, I see a page I visited previously instead of the page I'm trying to visit. Why is that?
Most browsers have "caching issues," which means your computer may remember something you don't want it to. This is common when you frequently use the back button on a site, and can also happen if you're using a shared computer. Visit your browser's Web site or access your browser's Help menu for specific information on how to clear your cache.

If you continue to experience problems after clearing your cache, completely exit the browser (close all open windows, regardless of what site is open in that window), and then reopen the browser. This will clear session data, which can also cause caching issues.


What is The American Cancer Society FUNdraising App?


The American Cancer Society FUNdraising app has been completely redesigned from the ground up. The new ACS FUNdraising app makes on-the-go fundraising and event management for all community events easier than ever before.

With the ACS FUNdraising App users are able to:

  • Easily and securely accept credit card and check donations
  • Utilize PayPal for easy, no-card-needed fundraising
  • Solicit donations and send donation reminders via email, text message, Facebook, or Twitter
  • Set and update your personal or team goals
  • Track your personal or team goals
  • Share your progress via Facebook, Twitter, email or text

The ACS FUNdraising app is available now for iOS and Android.

 

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Questions?  Contact Cindy Sommer line soleburnerappleton@cancer.orgline920.321.1368lineor view Online Help