We're here to help you with any question you may have about the American Cancer Society Pan Ohio Hope Ride event. Below are answers to some of the most frequently asked questions about our event. If you are experiencing online difficulties or have a question that is not answered here, please call our 24/7 help line at 1-800-227-2345.

Event FAQs »   I   Technical FAQs »

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What is the American Cancer Society?

The American Cancer Society’s mission is to save lives, celebrate lives, and lead the fight for a world without cancer.

The American Cancer Society is a nationwide, community-based voluntary health organization dedicated to eliminating cancer as a major health problem. Our Global Headquarters are located in Atlanta, Georgia, and we have regional and local offices throughout the country to ensure we have a presence in every community.

 While most people know us for our research, we do so much more. We attack cancer from every angle. We promote healthy lifestyles to help you prevent cancer. We research cancer and its causes to find more answers and better treatments. We fight for lifesaving policy changes. We provide everything from emotional support to the latest cancer information for those who have been touched by cancer. And we do it all 24 hours a day, 7 days a week.

To learn more about us or to get help, call us any time, day or night, at 1-800-227-2345 or visit cancer.org.

Find out more of "What We Do"- Here

Where does my donation go?
Each donation made in association with the Pan Ohio Hope Ride goes to support the American Cancer Society's goal to save lives and create a world with more birthdays. Learn more about your dollars at work.

How much has the Pan Ohio Hope Ride Raised for the American Cancer Society?
The Pan Ohio Hope Ride has raised a cumulative total of 6 million dollars for the American Cancer Society since its inception in 2007.  The 2018 event is positioned to raise funds that will surpass the 7 million mark! 

Who can ride in the Pan Ohio Hope Ride?
We welcome anyone who is 18 years or older. We are thrilled to have anyone who cares for our cause join us on this quality of life sustaining adventure. If other family members or children would like to be involved, we have many volunteer opportunities throughout the event!

Can we join and participate as a team?
Absolutely! You may register as either an individual cyclist or get together a group of cyclists and join as a team. Please note, that each individual cyclist on the team still has a fundraising target of $3,000 each for the four-day ride and $1,500 for the two-day and one-day ride.

I registered as an individual participant and would like to be part of a team, how do I become a team member?
Pan Ohio Hope Ride staff needs to make this change for you. Please email panohioinfo@cancer.org and let us know what team you would like to join.

Is there a minimum fundraising amount?
Yes, there is a minimum fundraising amount of $1,100. Each participant is asked to commit to raising at least $1,100 or they will not be allowed to participate in the ride and the non-refundable registration fee will become a general event donation.
The deadline to raise the $1,100 minimum is Tuesday, July 10, 2018. If the participant has not reached this level they will be allowed to donate the remaining balance in order to participate. (We do not automatically charge your credit card, however you will be asked to re-commit to the minimum fundraising on June 19, 2018.  (At that point you can decide whether you will be able to fundraise the remaining balance by July 10, donate the balance personally, or forfeit your registration.)

What is included with my registration and fundraising?

  • Invitation to Kick-Off Dinner
  • Sports Nutritionist Designed Breakfast/Lunch/Dinner each Day with vegetarian, vegan, gluten free, and other dietary accommodations available as needed
  • Water & Nutrition stops every 18-20 miles which will have plenty of snacks, water, and sports drinks.
  • Support and Gear (SAG) vehicles will travel along the entire route for you at no additional expense.
  • Motor coach transportation to Cincinnati on Wednesday, July 25, from Columbus, Cleveland, Wooster, & Springfield as well as transport back to Columbus,  Wooster, Springfield, and Cincinnati on Sunday, July 29 after the Finish Line Celebration. Bikes to be wrapped and trucked along the bus route south.
  • Accommodations at collegiate overnights with secured bike parking: a limited number of tent sites are available (includes towels and shower access.) Dorm rooms require an additional fee per night through our reservation system (available in late winter). Linens and towels are provided. (Room key charges may apply if keys are not returned)
  • Nightly socials/activities that will showcase each university's and town's unique flare
  • Event materials such as event t-shirt, water bottles, first aid kits, and much more.

Can I sign up to ride less than four days?
We welcome your support of the American Cancer Society’s Pan Ohio Hope Ride at any level. Join us for any part of the tour: 1, 2 or all 4 days. This is a great option for friends and family who want to ride part of the route with a rider who is going the whole distance. Just register early and agree to raise funds to support the Society’s mission.

Are there different arrangements made for One and Two Day Riders?

One and Two Day riders still pay a registration fee that covers amenities along their ride.  Two Day riders have the opportunity to stay in the dorms for the applicable night and also can register for transportation if it aligns with the days they choose to ride.  One Day riders are encouraged to ride only on Days 3 or 4 (Saturday or Sunday).  They are also responsible for their own transportation to the start and from the finish (If day 4 is chosen, then a 1-Day rider may have the opportunity to be transported from the finish in Cleveland to their home city, *Subject to availability).

What if I want to help the event, but am unable to ride?
If you cannot ride in the event, another option is to sign up for free as a virtual rider and still have the capability of fundraising and earning all of the incentives that are available to the riders.

Where will we overnight each evening?
This is what makes the Pan Ohio Hope Ride unique. We are showcasing some of Ohio’s major universities throughout our ride; Xavier University, Wittenberg University, Otterbein University and the College of Wooster. Riders will camp or stay in college dorms and have dinner at these campuses.

What are the overnight housing fees?
Since we'll be staying on college campuses, it would be a shame not to take advantage of the residence halls. The Pan Ohio Hope Ride is offering options if you'd prefer to stay in the dorms for an additional fee per night. All the nightly activities are still included, no matter where you stay!  The Dorm Reservation system will be available in late winter and all riders will be notified via email when the reservation site will go live.  Partner hotel options are available at the rider’s expense.  Check our website often for partner hotel options and rates.  Shuttles will be provided to and from partnered hotels only.

Are the dorm rooms air conditioned?
Yes, Air conditioned dorm rooms are available at ALL of our Host Schools (NEW FOR 2018) to those that fill out their Lodging/Transportation Reservation Form AND submit payment.  The reservation process will be available starting in the fall.   Each school has a different amount of air conditioned rooms and once a school has run out of air conditioned rooms it will be posted on the Lodging page on our website. All rooms at Xavier Univ., Wittenberg Univ. and Otterbein University. will be air conditioned. There are more Air-Conditioned Rooms at the College of Wooster now and all riders will be eligible for an Air Conditioned Room. 

Are there clinics to help me get to know my bicycle, the road, and how to ride?
Currently we are partnered with BikeSource in the central area of Ohio. There are three locations in Central Ohio that are offering multiple free clinics in store every week. Please locate the flier in your welcome packet for more information. We will continue to identify other locations in Ohio that offer similar programs.

Are there any training plans provided to riders?
There is a custom designed training plan for Pan Ohio to get you ready for the big ride. It was designed by a professional Triathlon coach, Carrie McCoy, of JustTri. It is available to all participants in their participant center online once signed up.

Is there only one route to ride? What if I want a more challenging route?

There is one main route, but it is up to you and your skill level to decide how far you can go each day.   Riders with varying skill levels do participate, but it is important to train for a 4-day event.  We do attempt to offer challenge routes that deviate from the main route, but share the same water stops. This challenge route will always start and end at the same place as the main route. The exact routes will be e-mailed to all registered participants shortly before the event. 

Each day will offer a variety of roads, trails, and hills, so whether you are a hammerhead looking to do a century or you want to enjoy the scenic areas of Ohio, the American Cancer Society will be with you as you cross the entire state! We will have a heavy Support and Gear (SAG) presence, as well as safety vehicles available to assist if you need it.  When necessary, if your day is done, we can transport you when it is convenient to do so to the host university of the day so you can enjoy the evening activities.

Are the roads closed?
No, the route is along open roads. Please cycle in the shoulder to be safe. All riders must obey local traffic laws.

Do I have to wear a helmet?
Yes, you have to wear a helmet. When you register for Pan Ohio Hope Ride, you are asked to sign or accept a waiver that states that you will agree to wear a helmet along the route.

Are there any types of bikes that are prohibited?
Only non-motorized bikes are welcome. Bikes such as tandems are welcome, but we have a full list of what type of roads bikes and gear we suggest to make your ride the most efficient possible. Learn more about bicycles and gear.

What happens if it rains?
The Pan Ohio Hope Ride will take place rain or shine so be sure to check the weather and dress appropriately.

If I raise additional money, should I bring it to the event?
We encourage you to mail in your donations before or after the event. We can accept donations until August 31 to count for the 2018 campaign. American Cancer Society, Attn: Pan Ohio Hope Ride, Thanks to your support, we are doing the most in every community to help people with cancer today and striving to find cures to end the disease tomorrow., http://www.youtube.com/user/AmerCancerSociety

What should I do if I raise funds offline?
If you have a personal fundraiser or team fundraiser where you have collected cash/checks and want the money to be reflected in your fundraising thermometer you can send them to American Cancer Society Attn: Pan Ohio Hope Ride “Participant Name” Thanks to your support, we are doing the most in every community to help people with cancer today and striving to find cures to end the disease tomorrow., http://www.youtube.com/user/AmerCancerSociety. These will then be entered in to your participant center and reflected on your thermometer. The participant will be notified with an email when this is entered. Donors can find an individualized form on your “Personal Page” that has the address pre-printed of where to send their donations along with your name and ID number.

How do I make sure funds turned in are counted towards my totals?
In order to have your fundraising donations officially counted, the checks/money must be turned in at the rider registration stations at the event check in or by sending checks to American Cancer Society at the address listed above. Please make sure to include your name somewhere or print off your personalized donation form off of your personal page to make sure that it is credited to your total.

If I make a donation online using my credit card, will I receive a receipt for my tax records?
Yes. After submitting your online donation you will be directed to a confirmation page that can be printed for your tax records. In addition, an email will be sent to the email address you provided at the time you made the donation that includes a receipt that can be printed for your records. Both the confirmation page and the email receipt will provide you with the value of your contribution that is tax deductible to the fullest extent of the law.

If I mail in my donation, will I receive a receipt for my tax records?
Yes. The American Cancer society will mail a letter, along with a receipt for tax records, approximately six weeks after they receive the donation. The receipt will provide the donor with the value of your contribution that is tax deductible to the fullest extent of the law.

Mail In Donations
Please mail checks made payable to the American Cancer Society to: American Cancer Society, Attn: Pan Ohio Hope Ride, Thanks to your support, we are doing the most in every community to help people with cancer today and striving to find cures to end the disease tomorrow., http://www.youtube.com/user/AmerCancerSociety.

How does the Pan Ohio Hope Ride help cancer patients?
Thanks in part to the generous contributions to the American Cancer Society Pan Ohio Hope Ride, the Society is saving lives by helping people stay well and get well, by finding cures, and by fighting back. Learn more about how the American Cancer Society is helping save lives.

What are the American Cancer Society’s Hope Lodges?
The American Cancer Society’s 37 Hope Lodges provide cancer patients and caregivers with a free place to stay for those who are undergoing treatment far from home. This helps lift the burden of hotel bills and travel expenses. Hope Lodges also provide a home-like, nurturing environment, so patients can get support from others going through the same experience. At Hope Lodges, guests rally around each other to form strong friendships. Hope Lodges not only increase access to care and provide a home away from home free of charge, but also serve as community centers for a variety of cancer initiatives, programs, and patient support programs. Learn more about the American Cancer Society's Hope Lodges. The Hope Lodges in Ohio serve cancer patients from every corner of Ohio, 41 states, and 15 countries. Your fundraising will support Hope Lodge and other critical programs in the fight against cancer.

Need more information?
Please contact Sarah Norman at (888) 227-6446 x4213 or email at panohioinfo@cancer.org.

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How do I sign up online?
We make it quick and easy for you to sign up and raise money online. Simply click Get Involved and then select Sign Up to form a new team or join an existing team. From there, follow a few easy steps to complete the process. If you have further questions about signing up, call our 24/7 help line at 1-800-227-2345. View our step-by-step guide for signing up online »

What is Society Account?
On November 19, 2014, the American Cancer Society account login process was upgraded. This update ensures proper security and a consistent experience across all American Cancer Society applications. Now you can login using your preferred social account login credentials or your email address. Additionally, you will be recognized at all of our event sites, so there will be no need for multiple user names and passwords.

The American Cancer Society will require you to make this change during THIS event season, so please take a few moments to update your account.

What if I registered using multiple email addresses in the past?
Use the most recent email address with which you registered. After this upgrade, you won’t have to remember multiple email addresses if you participate in a variety of American Cancer Society events. Once you’ve updated your account and created a new password, you’ll be able to access any of our event or program sites using your newly created American Cancer Society account login information.

What should I do if I can’t login or have questions about this process?
Feel free to call our web site support desk at 877-957-7848. We’re always ready to assist you with any question you might have.

What happens after I sign up online?
Signing up online gives you immediate access to your Fundraising Dashboard, an online tool that makes it easy to send emails to multiple friends and family members to ask for their support. When you send emails through the Fundraising Dashboard, your donors will receive a link to your personal fundraising page so they can make quick and secure online donations. You can also use your Fundraising Dashboard to track online and offline (cash and check) donations, and to send thank you emails. To learn more about your Fundraising Dashboard, view our participant experience guide.

What is a personal page?
A personal page is an online promotional tool for your use when asking your friends and family to join your team or sponsor you. Your personal page will allow your donors to make safe, secure online donations directly to the American Cancer Society of your behalf. Once you sign up for an event online, by default, you will have a personal page created for you. You have the option of personalizing this page through your Fundraising Dashboard with a picture and your reason to participate in the American Cancer Society Pan Ohio Hope Ride event.

My personal page already has default content in it. Do I have to change it?
No, but we recommend you do. A compelling personal page will help boost your fundraising results (and isn't everything better when it's personalized?). A compelling personal page will attract and engage supporters, so it's best if you tell your story. Emails you send through the your Fundraising Dashboard will link people to your personal page, so be sure your page reflects your personal words and photos and is an expression of your commitment to the cause.

Can I set a personal fundraising goal?
We definitely encourage you to set a personal fundraising goal and the fundraising tools we provide you will help you meet or exceed it! The donations you raise can be for any amount.

How do I use my user name and password?
Log in with your user name and password by clicking the Log In button at the top right of the page. If you have visited the site before, your computer may have a “cookie“ saved and will recognize you and log you in automatically. A “cookie” is a small piece of information a Web site leaves on a visitor's computer when the visitor is browsing the site. Cookies remember information about a visitor for use at a later time. Logging in provides access to the Fundraising Dashboard, your personal page, your team's information, and online tools to encourage your friends and family to support you.

What if I've forgotten my user name and/or password?
Remember that your user name and password are case-sensitive. If you need assistance retrieving your user name and password, you can request an email containing your login information.

How do I change my user name and/or password?
Log in to the Fundraising Dashboard using your user name and password. In the Fundraising Tools section look for the Profile link, click on it, and you will be able to change your contact information, email address, user name, and password. All changes will be made to your account immediately. There is no need to log in again.

Is my information secure?
The American Cancer Society makes every effort to protect your personal information. We use industry-standard Secure Sockets Layer (SSL) encryption techniques to ensure that your credit card information, passwords, and personal information travel securely over the Internet. There is also an encryption engine on our database server that securely stores your data.

How is credit card information handled?
Credit card information is not stored in our database. During the donation process, we send donor credit card information to an online processing terminal using a secure connection. The information passed back is an approval or denial of the credit card donation.

How do I unsubscribe from emails?
Toward the bottom of each email message, there is a link that states "Click Here to Unsubscribe from This Email Message." Click the link and follow the instructions to unsubscribe. Please remember that the emails we send you are related to your event and often contain helpful updates. Unsubscribing might cause you to miss out on important information.

What if I accidentally unsubscribed and want to re-subscribe?
No problem. Simply log in using your user name and password, and then click My Profile. You can then update your email preferences to ensure you receive important event emails.

How do I ask people to support my effort?
Our easy-to-use online fundraising tool allows you to safely and securely upload email addresses of friends and family into your event address book. By using our email templates, or by creating your own, you can ask everyone you know to join you as a participant or support you with a donation.

How do I change my personal fundraising goal?
Log in to the Fundraising Dashboard using your user name and password. From the My Progress section, you can modify your personal fundraising goal. Simply click Edit Goal, enter your new goal, and submit the changes.

How do I change my team name or team goal?
Only the team captain has the ability to change the team name or team goal. The team captain will need to log in to the Fundraising Dashboard, click the My Team tab and then select View/Edit under to update the team name and goal.

How can I see who has donated to me?
Log in to the Fundraising Dashboard using your user name and password. From the My Donations section, you can view your donor list and the amounts donated.

How can I see who is on my team?
Log in to the Fundraising Dashboard using your user name and password and then click on the My Team tab. This will allow you to view your team roster and the amounts raised by each team member.

What is the difference between making my personal page private or public?
By default, a personal page is public, meaning your name will appear on the participant search list, and anyone visiting the site will be able to support your fundraising efforts. Setting your personal page to "private" via the tools in your Fundraising Dashboard may hinder your fundraising efforts, because your name will not appear in the participant search list and only people who have a direct link to your page will be able to support you.

When I click a link, I see a page I visited previously instead of the page I'm trying to visit. Why is that?
Most browsers have "caching issues," which means your computer may remember something you don't want it to. This is common when you frequently use the back button on a site, and can also happen if you're using a shared computer. Visit your browser's Web site or access your browser's Help menu for specific information on how to clear your cache.

If you continue to experience problems after clearing your cache, completely exit the browser (close all open windows, regardless of what site is open in that window), and then reopen the browser. This will clear session data, which can also cause caching issues.

What is The American Cancer Society FUNdraising App?

The American Cancer Society FUNdraising app has been completely redesigned from the ground up. The new ACS FUNdraising app makes on-the-go fundraising and event management for all community events easier than ever before.

With the ACS FUNdraising App users are able to:

  • Easily and securely accept credit card and check donations
  • Utilize PayPal for easy, no-card-needed fundraising
  • Solicit donations and send donation reminders via email, text message, Facebook, or Twitter
  • Set and update your personal or team goals
  • Track your personal or team goals
  • Share your progress via Facebook, Twitter, email or text

The ACS FUNdraising app is available now for iOS and Android.


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Questions?  Contact Sarah Norman line panohioinfo@cancer.orgline(888) 227-6446 x4213lineor view Online Help