We're here to help you with any questions you may have about the American Cancer Society Pennsylvania Hope Ride event. Below are answers to some of the most frequently asked questions about our event. If you are experiencing online difficulties or have a question that is not answered here, please call our 24/7 help line at 1-800-227-2345.


Event FAQs »   I   Technical FAQs »

line break

EVENT FAQse pinning

What happens with the money raised from the American Cancer Society Pennsylvania Hope Ride event?
Funds raised through American Cancer Society Pennsylvania Hope Ride event support the American Cancer Society's fight to end cancer. Specifically, these dollars are used to make a difference in the following ways:

  • Helping people take steps to reduce their risk of cancer or find it early when it is most treatable
  • Investing in research to find, prevent, treat, and cure the disease
  • Providing free information and services to help people facing cancer today - when and where they need it - including transportation, lodging, wigs, support programs, and more

For more details, please visit How Donations Save Lives.

What is the American Cancer Society?
The American Cancer Society combines an unyielding passion with nearly a century of experience to save lives and end suffering from cancer. As a global grassroots force of more than three million volunteers, we fight for every birthday threatened by every cancer in every community. We save lives by helping people stay well by preventing cancer or detecting it early; helping people get well by being there for them during and after a cancer diagnosis; by finding cures through investment in groundbreaking discovery; and by fighting back by rallying lawmakers to pass laws to defeat cancer and by rallying communities worldwide to join the fight. As the nation’s largest non-governmental investor in cancer research, contributing about $3.4 billion, we turn what we know about cancer into what we do. As a result, more than 11 million people in America who have had cancer and countless more who have avoided it will be celebrating birthdays this year. To learn more about us or to get help, call us any time, day or night, at 1-800-227-2345 or visit cancer.org.

Where does my donation go?
Each donation made in association with the PA Hope Ride goes to support the American Cancer Society's goal to end the pain and suffering caused by cancer.

How much has the PA Hope Ride Raised for the American Cancer Society?
The PA Hope Ride has raised a cumulative nearly $650,000 for the American Cancer Society since its inception in 2013.  The 2018 event is positioned to raise funds that will bring us close to the million mark! 

Who can ride in the PA Hope Ride?
We welcome anyone who is 18 years or older. We are thrilled to have anyone who cares for our cause join us on this quality of life sustaining adventure. If other family members or children would like to be involved, we have many volunteer opportunities throughout the event!

Is there a minimum fundraising amount?
Yes, there is a minimum fundraising amount of $500. Each participant is asked to commit to raising at least $500 or they will not be permitted to participate in the ride and the non-refundable registration fee will become a general event donation. The deadline to raise the $500 minimum fundraising requirement is June 20.  If a participant has not reached this level they will be asked to donate the remaining balance in order to participate. We have many tools to help you succeed and will be here to support you along the way. (We do not automatically charge your credit card, however you will be asked in the week leading up to the ride if you desire to make a donation to cover the balance.) 

What is included with my registration and fundraising?

  • Invitation to Kick-Off Dinner
  • Breakfast/Lunch/Dinner each Day with vegetarian, vegan, gluten free, and other dietary accommodations available as needed
  • Water & Nutrition stops every 15-20 miles which will have plenty of snacks, water, and sports drinks.
  • Support And Gear (SAG) vehicles will travel along the entire route for you at no additional expense.
  • Overnight accommodation at Kutztown University. Linens and towels are provided. (Room key charges may apply if keys are not returned)
  • Event materials such as event t-shirt, water bottles, and much more.

Can I sign up to ride just one day?
We welcome your support of the American Cancer Society’s PA Hope Ride at any level. Join us for either or both days of the tour. This is a great option for friends and family who want to ride part of the route with a rider who is going the whole distance. Register early and agree to raise funds to support the Society’s mission.

Are there different arrangements made for One Day Riders?
One Day riders still pay a registration fee that covers amenities along their ride.  One Day riders are responsible for their own transportation to the start and from the finish.

What if I want to help the event, but am unable to ride?
If you cannot ride in the event, another option is to sign up for free as a virtual rider and still have the capability of fundraising and earning all of the incentives that are available to the riders.

Where will we overnight each evening?
Friday evening will be local hotel options at rider expense.  Saturday evening, riders will stay in Kutztown University dorms and have dinner at the campus. 

What are the overnight housing fees?
For Saturday night, there is a $20 charge for the overnight at Kutztown University.  The Dorm Reservation system will be available in early spring and all riders will be notified via email when the reservation site will go live.  One of our partner hotels for Friday night is Comfort Inn at the Park. The Comfort Inn room rate is (TBD) for up to 4 adults.

Are the dorm rooms air conditioned?
Yes all rooms at Kutztown University are air conditioned.  

Are there any training plans provided to riders?
There is a custom designed training plan for PA Hope riders to get you ready for the big ride. It was designed by a professional Triathlon coach, Don Larkin, of Reach Multisport & Personal Training. It will be available to all participants in the download library.

Is there only one route to ride? What if I want a more challenging route?
There is one main route, but it is up to you and your skill level to choose how far you can go on Day 1. We are happy to have people of many skill levels participating. There will be a more challenging alternate route that will break off the main route on Day 1.  The exact route will be e-mailed to all registered participants shortly before the event. We will have  Support and Gear (SAG) presence, available to assist if you think you need to forgo the full length of the route. We will be happy to transport you to the hosting university so you can still enjoy the nightly gathering and ride the next day if you choose.

Are the roads closed?
No, the route is along open roads. Please obey local traffic laws.

Do I have to wear a helmet?
Yes, you must wear a helmet
. When you register for PA Hope Ride, you are asked to sign or accept a waiver that states that you will agree to wear a helmet along the route.

What happens if it rains?
Keep your fingers crossed for good weather! We ride rain or shine. If there are unusual weather conditions, extreme heat, severe storms with high winds, hail, or torrential rain, the course may be shortened or adjusted to ensure the safety of our cyclists and volunteers. Registration fees are non-refundable.

If I raise additional money, should I bring it to the event?
Yes you can bring it to the Rider Check In.  However, we encourage you to mail in your donations before or after the event. We can accept donations until August 31 to count for the 2018 campaign. Mail to: American Cancer Society, Attn: PA Hope Ride, PO Box 897, Hershey PA 17033. Thanks to your support, we are doing the most in every community to help people with cancer today and striving to find cures to end the disease tomorrow.

What should I do if I raise funds offline?
If you have a personal fundraiser or team fundraiser where you have collected cash/checks and want the money to be reflected in your fundraising thermometer, you can send them to American Cancer Society Attn: PA Hope Ride, PO Box 897, Hershey PA 17033. Be sure to include your name for the donation to be correctly credited.  These will then be entered on to your Dashboard and will reflect on your thermometer. You will be notified by email when thet are entered. Donors can find an individualized form on your “Personal Page” that has the address pre-printed, where to send their donations along with your name and ID number.

Mailing Address  American Cancer Society
ATTN: Pennsylvania Hope Ride
PO Box 897
Hershey, PA 17033

How do I make sure checks turned in are credited towards my totals?
The checks must be sent to the American Cancer Society (address above) or brought to Rider Check In on Friday, June 22nd. Please include your name or print your personalized donation form from your personal fundraising page to make sure they are credited to your total.

If I make a donation online using my credit card, will I receive a receipt for my tax records?
Yes. After submitting your online donation you will be directed to a confirmation page that can be printed for your tax records. In addition, an email will be sent to the email address you provided at the time you made the donation that includes a receipt that can be printed for your records. Both the confirmation page and the email receipt will provide you with the value of your contribution that is tax deductible to the fullest extent of the law.

If I mail in my donation, will I receive a receipt for my tax records?
Yes. The American Cancer Society will mail a letter, which can be used as a tax receipt, approximately six weeks after they receive the donation. The receipt will provide the donor with the value of your contribution that is tax deductible to the fullest extent of the law.

How does the PA Hope Ride help cancer patients?
Thanks in part to the generous contributions to the American Cancer Society PA Hope Ride, the Society is working hard to end the pain and suffering caused by cancer.

What are the American Cancer Society's Hope Lodges?
The American Cancer Society’s 33 Hope Lodges provide cancer patients and caregivers with a free place to stay for those who are undergoing treatment far from home. This helps lift the burden of hotel bills and travel expenses. Hope Lodges also provide a home-like, nurturing environment, so patients can get support from others going through the same experience. At Hope Lodges, guests rally around each other to form strong friendships. Hope Lodges not only increase access to care and provide a home away from home free of charge, but also serve as community centers for a variety of cancer initiatives, programs, and patient support programs.   Learn more about the American Cancer Society's Hope Lodges. The Hope Lodges in Pennsylvania serve cancer patients from every corner of Pennsylvania, 41 states, and 15 countries. Your fundraising will support Hope Lodge and other critical programs in the fight against cancer.

Need help with the website?
Visit the Technical Questions and Online Help below for the most frequently asked questions, or you can call our 24/7 help line at 1-800-227-2345 for assistance.

Need more information?
Please contact MaryAnn Kennedy at (717) 534-1487 or email at pahoperide@cancer.org.

Back to top »

line break

TECHNICAL FAQs

How do I sign up online?
We make it quick and easy for you to sign up and raise money online. Simply click Get Involved and then select Sign Up to form a new team or join an existing team. From there, follow a few easy steps to complete the process. If you have further questions about signing up, call our 24/7 help line at 1-800-227-2345. View our step-by-step guide for signing up online »

What is Society Account?
On November 19, 2014, the American Cancer Society account login process was upgraded. This update ensures proper security and a consistent experience across all American Cancer Society applications. Now you can login using your preferred social account login credentials or your email address. Additionally, you will be recognized at all of our event sites, so there will be no need for multiple user names and passwords.

The American Cancer Society will require you to make this change during THIS event season, so please take a few moments to update your account.

What if I registered using multiple email addresses in the past?
Use the most recent email address with which you registered. After this upgrade, you won’t have to remember multiple email addresses if you participate in a variety of American Cancer Society events. Once you’ve updated your account and created a new password, you’ll be able to access any of our event or program sites using your newly created American Cancer Society account login information.

What should I do if I can’t login or have questions about this process?
Feel free to call our web site support desk at 877-957-7848. We’re always ready to assist you with any question you might have.

What happens after I sign up online?
Signing up online gives you immediate access to your Fundraising Dashboard, an online tool that makes it easy to send emails to multiple friends and family members to ask for their support. When you send emails through the Fundraising Dashboard, your donors will receive a link to your personal fundraising page so they can make quick and secure online donations. You can also use your Fundraising Dashboard to track online and offline (cash and check) donations, and to send thank you emails. To learn more about your Fundraising Dashboard, view our participant experience guide.

What is a personal page?
A personal page is an online promotional tool for your use when asking your friends and family to join your team or sponsor you. Your personal page will allow your donors to make safe, secure online donations directly to the American Cancer Society of your behalf. Once you sign up for an event online, by default, you will have a personal page created for you. You have the option of personalizing this page through your Fundraising Dashboard with a picture and your reason to participate in the American Cancer Society Pennsylvania Hope Ride event.

My personal page already has default content in it. Do I have to change it?
No, but we recommend you do. A compelling personal page will help boost your fundraising results (and isn't everything better when it's personalized?). A compelling personal page will attract and engage supporters, so it's best if you tell your story. Emails you send through the your Fundraising Dashboard will link people to your personal page, so be sure your page reflects your personal words and photos and is an expression of your commitment to the cause.

Can I set a personal fundraising goal?
We definitely encourage you to set a personal fundraising goal and the fundraising tools we provide you will help you meet or exceed it! The donations you raise can be for any amount.

How do I use my user name and password?
Log in with your user name and password by clicking the Log In button at the top right of the page. If you have visited the site before, your computer may have a “cookie“ saved and will recognize you and log you in automatically. A “cookie” is a small piece of information a Web site leaves on a visitor's computer when the visitor is browsing the site. Cookies remember information about a visitor for use at a later time. Logging in provides access to the Fundraising Dashboard, your personal page, your team's information, and online tools to encourage your friends and family to support you.

What if I've forgotten my user name and/or password?
Remember that your user name and password are case-sensitive. If you need assistance retrieving your user name and password, you can request an email containing your login information.

How do I change my user name and/or password?
Log in to the Fundraising Dashboard using your user name and password. In the Fundraising Tools section look for the Profile link, click on it, and you will be able to change your contact information, email address, user name, and password. All changes will be made to your account immediately. There is no need to log in again.

Is my information secure?
The American Cancer Society makes every effort to protect your personal information. We use industry-standard Secure Sockets Layer (SSL) encryption techniques to ensure that your credit card information, passwords, and personal information travel securely over the Internet. There is also an encryption engine on our database server that securely stores your data.

How is credit card information handled?
Credit card information is not stored in our database. During the donation process, we send donor credit card information to an online processing terminal using a secure connection. The information passed back is an approval or denial of the credit card donation.

How do I unsubscribe from emails?
Toward the bottom of each email message, there is a link that states "Click Here to Unsubscribe from This Email Message." Click the link and follow the instructions to unsubscribe. Please remember that the emails we send you are related to your event and often contain helpful updates. Unsubscribing might cause you to miss out on important information.

What if I accidentally unsubscribed and want to re-subscribe?
No problem. Simply log in using your user name and password, and then click My Profile. You can then update your email preferences to ensure you receive important event emails.

How do I ask people to support my effort?
Our easy-to-use online fundraising tool allows you to safely and securely upload email addresses of friends and family into your event address book. By using our email templates, or by creating your own, you can ask everyone you know to join you as a participant or support you with a donation.

How do I change my personal fundraising goal?
Log in to the Fundraising Dashboard using your user name and password. From the My Progress section, you can modify your personal fundraising goal. Simply click Edit Goal, enter your new goal, and submit the changes.

How do I change my team name or team goal?
Only the team captain has the ability to change the team name or team goal. The team captain will need to log in to the Fundraising Dashboard, click the My Team tab and then select View/Edit under to update the team name and goal.

How can I see who has donated to me?
Log in to the Fundraising Dashboard using your user name and password. From the My Donations section, you can view your donor list and the amounts donated.

How can I see who is on my team?
Log in to the Fundraising Dashboard using your user name and password and then click on the My Team tab. This will allow you to view your team roster and the amounts raised by each team member.

What is the difference between making my personal page private or public?
By default, a personal page is public, meaning your name will appear on the participant search list, and anyone visiting the site will be able to support your fundraising efforts. Setting your personal page to "private" via the tools in your Fundraising Dashboard may hinder your fundraising efforts, because your name will not appear in the participant search list and only people who have a direct link to your page will be able to support you.

When I click a link, I see a page I visited previously instead of the page I'm trying to visit. Why is that?
Most browsers have "caching issues," which means your computer may remember something you don't want it to. This is common when you frequently use the back button on a site, and can also happen if you're using a shared computer. Visit your browser's Web site or access your browser's Help menu for specific information on how to clear your cache.

If you continue to experience problems after clearing your cache, completely exit the browser (close all open windows, regardless of what site is open in that window), and then reopen the browser. This will clear session data, which can also cause caching issues.


What is The American Cancer Society FUNdraising App?


The American Cancer Society FUNdraising app has been completely redesigned from the ground up. The new ACS FUNdraising app makes on-the-go fundraising and event management for all community events easier than ever before.

With the ACS FUNdraising App users are able to:

  • Easily and securely accept credit card and check donations
  • Utilize PayPal for easy, no-card-needed fundraising
  • Solicit donations and send donation reminders via email, text message, Facebook, or Twitter
  • Set and update your personal or team goals
  • Track your personal or team goals
  • Share your progress via Facebook, Twitter, email or text

The ACS FUNdraising app is available now for iOS and Android.

 

Back to top »

 

 


Questions?  Contact MaryAnn Kennedy line pahoperide@cancer.orgline(717) 534-1487lineor view Online Help